Support

We want you back among the stars quickly. Try the relevant steps below, then contact us privately if you still need help.

Install or update

Install Astral Threads from the App Store or Google Play, then check the same store for an update. Restarting the device after an update can resolve a launch issue.

Progress and local save

Your progress and settings are part of a local save on the device. Deleting the app, clearing app data, or moving to a different platform can remove or separate that local save. There is no cloud sync.

Premium purchase, restore, or redemption code

Premium is a lifetime purchase on the platform where it was bought. Open Settings or the Premium screen and choose Restore Purchases while signed in to the same Apple Account or Google Account used to buy it. Use Redeem a Code only through the platform’s native redemption experience.

Do not post receipts or redemption codes publicly. Do not send them to support.

Ads and consent

The free game may show interstitial ads at natural completion points. Premium removes ads. Where required, the Google consent flow provides choices before ads are requested. If an ad fails to load, continue playing and try again later.

Language and accessibility

The game supports English, Spanish, German, French, Brazilian Portuguese, and Japanese. You can select a language in Settings. Please include your chosen language and accessibility setting when reporting an issue.

Troubleshooting

1. Close and reopen the game.
2. Check for a system and store update.
3. Confirm that your device has available storage and a stable network for store or ad actions.
4. For a purchase issue, try Restore Purchases on the original platform.

Contact support

Email astralthreadsupport@proton.me with your device model, operating-system version, game version, a description of the issue, and steps that reproduce it. Please do not include payment details, receipts, or redemption codes.