Contact Astral Threads

For game support, a privacy or deletion request, or another question, contact us privately by email.

astralthreadsupport@proton.me

What to include

Tell us what you need help with and, for technical support, include your device model, operating-system version, game version, and the steps that led to the issue. For a privacy or deletion request, describe the support correspondence you want us to locate.

Keep sensitive details private

Do not include purchase receipts or redemption codes in a message. Never post those details publicly. The game has no Astral Threads account, so we cannot delete local saves held only on your device; you can remove local app data through your device settings.